5.0 CUSTOMER SERVICE OFFICER II – 2 Post
a. Entry Qualifications
Holder of Bachelor Degree in one of the following
fields: Marketing, Economics, Commerce or Business
Administration majoring in Marketing or Sales and Marketing
or equivalent qualifications from a recognized institution.
b. Duties and responsibilities
i. To answer inquiries by clarifying desired information;
researching, locating, and providing information;
ii. To assist in resolving problems by clarifying issues;
researching and exploring answers and alternative
solutions; implementing solutions; escalating
unresolved problems;
iii. To fulfil requests by clarifying desired information;
completing transactions; forwarding requests;
iv. To sell additional services by recognizing opportunities
to up-sell accounts; explaining new features;
v. To keep equipment operational by following established
procedures; reporting malfunctions;
vi. To update job knowledge by participating in educational
opportunities;
vii. To enhance organization reputation by accepting
ownership for accomplishing new and different
requests; exploring opportunities to add value to job
accomplishments; and
viii. To perform any other duties as may be assigned by
supervisor.
c. Salary Scale: TPCSS 4
d. Age Limit: Not more than thirty years (30) years
CUSTOMER SERVICE OFFICER II – 2 Post
